Security & Compliance

1. Compliance Frameworks

Crestview Analytics adheres to multiple regulatory and industry standards:

2. Data Security Measures

Technical Safeguards

• Encryption:
  • AES-256 encryption for data at rest
  • TLS 1.3 for data in transit
  • End-to-end encryption for sensitive communications
• Access Controls:
  • Multi-factor authentication (MFA) required
  • Role-based access control (RBAC)
  • Principle of least privilege
  • Regular access reviews and deprovisioning
• Network Security:
  • Next-generation firewalls
  • Intrusion detection and prevention systems
  • Network segmentation and isolation
  • VPN access for remote connections

Physical Safeguards

• Secure data centers with 24/7 monitoring
• Biometric access controls
• Environmental controls and redundancy
• Secure disposal of physical media

Administrative Safeguards

• Comprehensive security policies and procedures
• Regular security awareness training
• Background checks for all personnel
• Incident response and business continuity plans

3. Data Protection Standards

Data Classification

Data Retention & Disposal

• Retention Schedule: Data retained per legal requirements and business needs
• Secure Disposal: NIST-compliant data destruction procedures
• Audit Trail: Complete logs of data lifecycle events
• Customer Data: Deleted within 30 days of contract termination

4. Incident Response & Breach Notification

24-Hour Response Protocol

1. Detection & Assessment (0-2 hours)
   • Automated monitoring and alerting
   • Initial incident classification
   • Security team activation
2. Containment & Investigation (2-8 hours)
   • Isolate affected systems
   • Preserve evidence
   • Determine scope and impact
3. Notification & Communication (8-24 hours)
   • Notify affected customers
   • Report to regulatory authorities if required
   • Coordinate with law enforcement if necessary

Breach Notification Requirements

• Customer Notification: Within 24 hours of confirmation
• Privacy Commissioner: Within 72 hours if required by law
• Affected Individuals: Without unreasonable delay if high risk
• Documentation: Complete incident reports and remediation plans

5. Third-Party Security

Vendor Management

• Comprehensive security assessments
• Contractual security requirements
• Regular security reviews and audits
• Data processing agreements (DPAs)

Cloud Security

• SOC 2 Type II certified cloud providers
• Data residency in Canada where possible
• Shared responsibility model implementation
• Regular penetration testing

6. Employee Security

Personnel Security

• Background Checks: Comprehensive screening for all staff
• Confidentiality Agreements: Signed by all employees and contractors
• Security Training: Regular awareness and skills training
• Access Management: Regular reviews and prompt deprovisioning

Training & Awareness

• Annual security awareness training
• Phishing simulation exercises
• Privacy and compliance training
• Incident response drills

7. Audit & Monitoring

Continuous Monitoring

• 24/7 security operations center (SOC)
• Real-time threat detection and response
• Comprehensive logging and audit trails
• Regular vulnerability assessments

Regular Audits

• Internal Audits: Quarterly security reviews
• External Audits: Annual third-party assessments
• Penetration Testing: Semi-annual security testing
• Compliance Reviews: Regular regulatory compliance checks

8. Customer Security Responsibilities

Customers must:

• Implement appropriate security measures for received data
• Use strong authentication and access controls
• Encrypt data in transit and at rest
• Report suspected security incidents immediately
• Comply with data retention and disposal requirements
• Train staff on data handling procedures

9. Security Incident Reporting

10. Contact Information

For security and compliance questions:

• Security Team: security@crestviewanalytics.com
• Privacy Officer: privacy@crestviewanalytics.com
• Legal Team: legal@crestviewanalytics.com
• Compliance: compliance@crestviewanalytics.com